Insurance & Payment Options

  • For families choosing to pay directly, we offer flexible private pay options. Please reach out, we’ll do our best to create a care plan that works for you. Call us at 252-652-1973 to get started.

  • Member Services: 1-844-594-5070

  • Member Services: 1-855-375-8811

  • Member Services: 1-866-799-5318

  • Member Services: 1-833-552-3876

  • Member Services: 1-800-349-1855

  • Member Services: 1-877-685-2415

  • Behavioral Health Services may require eligibility through the Alliance Health Tailored Plan or other qualifying Medicaid programs.

  • We’re proud to serve those who served. Through our partnership with American Veterans Care Connection (AVCC), veterans and their families may qualify for personal care services at no cost. If you are a veteran, please reach out. We’ll walk you through the process.

Complaint & Grievance Contacts

Contact Love Plus Directly

Phone: 252-652-1973

We encourage you to call us first so we can resolve your concern quickly and personally.

NC Medicaid Resources

NC Medicaid Ombudsman (complaints, grievances, appeals): 1-877-201-3750

NC Medicaid Contact Center: 1-888-245-0179

NC DHHS Office of Recipient & Provider Services: 1-800-662-7030

Trillium Health Resources

24-Hour Crisis/Grievance Line: 1-888-302-0738

Emergency & Crisis Numbers(Quick Reference)

Emergency

911

NC Poison Control

1-800-222-1222

Suicide & Crisis Lifeline:

Elder Abuse Hotline (NC DHHS Adult Protective Services)

1-800-662-7030

Trillium Crisis Line

1-888-302-0738

988

Community Resources

〰️

Community Resources 〰️

Helpful Links

Caregiver Support Resources

  • Alzheimer’s Association NC Chapter: 1-800-272-3900

  • Pitt County Council on Aging: 252-752-1717

  • Upper Coastal Plain Area on Aging (Edgecombe, Nash , and Wilson): 252-234-5984

  • Eastern Carolina Council Area on Aging (Craven, Greene, Lenoir, and Wayne): 252-638-3185

  • GriefShare: 800-395-5755

  • Carolina Caring: 828-466-0466

FAQ’s

*

FAQ’s *

What services does Love Plus provide?

Love Plus Home Healthcare provides compassionate home and community-based support services designed to promote independence, dignity, wellness, and quality of life. Our services include:

  • Personal Care Services (PCS)

  • CAP/DA Attendant Care Services

  • CAP/DA Respite Services

  • American Veterans Care Connection (AVCC)

  • Individual Support Services

  • Community Living & Supports

  • Peer Support Services

  • Respite Services

Services may vary based on eligibility, authorization, and service area.

Are services offered covered by Medicaid?

Yes. Some Love Plus services may be covered through NC Medicaid, Medicaid Managed Care, Medicaid Direct, CAP/DA, or other approved funding sources. Coverage depends on the service, eligibility, authorization, and service area. We also accept private pay and veteran-related benefits through AVCC.

How do I know if I or my loved one qualifies for services?

Call us at 252-652-1973. Our team will help guide you through the eligibility, referral, authorization, and enrollment process for Personal Care, CAP/DA, Behavioral Health, or Veteran-related services.

What is the difference between Personal Care Services and Behavioral Health Services?

Personal Care Services primarily focus on assisting individuals with activities of daily living such as bathing, dressing, grooming, mobility, meal preparation, and maintaining safety within the home.

Behavioral Health Services focus on helping eligible individuals build independent living skills, improve emotional wellness, increase community integration, strengthen social and coping skills, and work toward goals identified in their person-centered plan.

What is CAP/DA?

The Community Alternatives Program for Disabled Adults (CAP/DA) is a Medicaid waiver program that helps eligible individuals receive support services in their homes and communities as an alternative to institutional placement.

Do you provide services for children?

Some services may be available for eligible children depending on the program, authorization, assessed needs, and service availability. Please contact our office to discuss eligibility and available service options.Do you provide clinical or nursing care?

No. Love Plus provides non-clinical home care and community-based support services, including Personal Care, CAP/DA Attendant Care, CAP/DA Respite, Behavioral Health support services, and Veteran-related care connection services. We do not provide skilled nursing care at this time.

Do you serve veterans?

Yes. Through our partnership with American Veterans Care Connection (AVCC), veterans and their families may qualify for personal care services in-home support services. Our team can help you through the procecss.

What areas do you serve?

Love Plus proudly provides Personal Care and CAP/DA services in Pitt County and surrounding areas, including Lenoir, Beaufort, Nash, Edgecombe, Wilson, Wayne, Craven, and Greene.

Behavioral Health Services are available within designated service counties, including Wake, Durham, Mecklenburg, Johnston, Cumberland, and Orange counties.

How do I make a referral?

You may contact Love Plus Home Healthcare directly at 252-652-1973 or submit a referral through our website. Our team will help guide individuals, families, care coordinators, and referral sources through the referral, eligibility, and intake process.

What makes Love Plus different?

Love Plus was founded in memory of a legacy of love. Our care is faith-driven, compassionate, and personalized — focusing on dignity, respect, independence, and genuine connection.

Need Help Getting Started?

Whether you are seeking Personal Care, CAP/DA, or Behavioral Health Services, our team is here to help guide you through eligibility, referrals, and next steps

Submit a Referral

RIGHTS OF INDIVIDUALS RECEIVING SERVICES

*

RIGHTS OF INDIVIDUALS RECEIVING SERVICES *

At Love Plus Home Healthcare, every individual receiving services has the right to:

  1. Be treated with dignity and respect at all times.

  2. Receive care without discrimination based on race, color, religion, sex, age, disability, or source of payment.

  3. Participate in decisions about their care and to have their preferences respected.

  4. Be informed about the services available, who is providing them, and any changes to their care plan.

  5. Privacy and confidentiality of personal, medical, and financial information.

  6. Voice complaints or grievances without fear of retaliation, and to have them addressed promptly.

  7. Accept or refuse services to the extent permitted by law.

  8. Access information about costs of services and available payment options.

  9. Have a safe, clean care environment when services are provided.

  10. Be free from abuse, neglect, or exploitation while receiving care.

    If you believe your rights are not being respected, please contact Love Plus at 252-652-1973 or the NC Medicaid Ombudsman at 1-877-201-3750.

CONTACT US